Purchase Order Policy:
- On or before April 10, 2020: Purchase orders will be accepted by mail or fax at this address:
ATTN: SHAPE America
5202 Presidents Court, G100
Frederick, MD 21703
Direct questions to: firstname.lastname@example.org | Phone: 800-424-5249 (international registrants, please call 847-996-5829)
- After April 10, 2020: Purchase orders must be submitted on site.
Purchase orders must be accompanied by a completed registration form for each attendee. A copy of your original purchase order, not just the purchase order number, must be received in order to process your registration(s). Visit convention.shapeamerica.org for the complete purchase order policy and instructions for submission by mail or fax.
Cancellations must be submitted in writing to email@example.com and received by March 18, 2020
. Convention registration cancellations received on or before March 18, 2020 will be refunded minus a $50 processing fee. There will be no refunds granted for convention registration or ticketed event cancellations after March 18, 2020
however, substitutions will continue to be permitted. Cancellation of a registration does not automatically cancel the attendee’s hotel reservation. Hotel reservations must be cancelled separately.
Visit convention.shapeamerica.org for additional information regarding the substitution policy.
- On or before April 3, 2020: A written substitution request must be emailed to firstname.lastname@example.org along with a copy of your confirmation and a completed registration form for your substitute.
- After April 3, 2020: Your substitute can bring your original confirmation on-site to the registration counter along with a completed registration form and the switch will be made at that time.
Note: If you paid the member rate, but your substitute is a non-member, the substitute will need to pay the difference in cost; however, if the substitute rate is lower than what you original, paid, you will not receive a difference in the price