Cancellation Policy:
Cancellations must be submitted in writing to shapeamerica@maritz.com. Convention registration cancellations
received on or before February 25, 2022, will be assessed a $25 processing fee. Convention registration cancellations
received between February 26 – March 31, 2022, will be assessed a $75 processing fee. Convention registration
cancellations received between April 1- April 15 will be assessed a 50% processing fee. Refunds will not be granted
for convention registration or ticketed event cancellations after April 15, 2022; however, substitutions will continue to
be permitted. Registration cancellation does not automatically cancel the attendee's hotel reservation. Hotel
reservations must be cancelled separately.
Hotel reservations must be cancelled separately.
Substitution Policy:
- On or before April 8, 2022: A written substitution request must
be emailed to shapeamerica@maritz.com along with a copy of your confirmation
and a completed registration form for your substitute.
- After April 8: Your substitute can bring your original
confirmation on-site to the registration counter along with a completed registration form and the switch will be
made at that time.
Note: If you paid the member rate, but your substitute is a non-member, the substitute will need to
pay the difference in cost; however, if the substitute rate is lower than what you originally paid, you will not
receive a difference in the price.