Purchase Order Policy:
Purchase orders will be accepted by mail, email, or fax at this address:
Purchase orders must be accompanied by a completed registration form and signed waiver for each attendee. A copy of your original purchase order, not just the purchase order number, must be received in order to process your registration(s).
Cancellation Policy:
Cancellations must be submitted in writing to
shapeamerica@maritz.com. Convention registration cancellations will be refunded minus a $25 processing fee.
Refunds will not be granted for convention registration or ticketed event cancellations after April 2; however, substitutions will continue to be permitted.
Substitution Policy:
- On or before April 9, 2021: A written substitution request must be emailed to shapeamerica@maritz.com along with a copy of your confirmation and a completed registration form for your substitute.
Note: If you paid the member or a discounted rate, the substitute will need to pay the difference in cost, if there is one; however, if the substitute rate is lower than what you original, paid, you will not receive a difference in the price.